Sauna Park Platinium Terms and Conditions (valid from 1.05.2026) to download HERE.
Terms and conditions for the provision of electronic services and online sales (valid from 1.05.2026). HERE.
Sauna Park Platinium Regulations
(effective 11 February 2026)
§ 1 Glossary:
The terms (whether lowercase or uppercase) used in these regulations shall mean:
1.Saunarium - SaunaPark Platinium facility located at ul. Władysława Reymonta 22 in Krakow (30-059 Krakow).
2. Tie - an electronic wrist strap for opening the entrance gate and counting the time of the customer's stay in the
Saunarium, opening and closing lockers in the cloakroom, charging the relevant amounts resulting from purchases made by the customer in the
Saunarium (e.g. in the catering area) and recording information on towel rental and return, as well as allowing exit
from the Saunarium after it has been placed in the Wristband Return Unit (once the Customer has settled).
3. customer - a person using SaunaPark services on the basis of Time Entry, OPEN Entry, other services available in the SaunaPark offer
Platinium, a partner programme accepted by the Owner, a voucher etc. entitling to use the services of the Saunarium, or a person using the services of the Saunarium on the basis of promotional actions organised by the Owner. A customer can only be a person of legal age, i.e. a person over 18 years of age
4 Agreement - The contract for the use of the Saunarium services under the terms of these Regulations and in accordance with the purchased
type of service.
5. time input - an entitlement to use the Saunarium services (to the extent of the purchased service) once on the day of purchase of this
Time entry (in case of purchase in the Saunaarium) or on the day selected during purchase via the Customer Portal
(within 30 days of purchase, including the day of purchase) for a period of time depending on the type of purchase.
Time entry (in accordance with the current SaunaPark Platinium offer on the day of purchase, e.g. for one hour - in the event of a purchase
Time Entry 1 hour), but once you leave the sauna, re-entry is not possible with the same Entry.
Temporary Entry. The Customer may only use the purchased Timed Entry once. In the event that the Customer returns the Wristband after
After a certain period of time (depending on the type of Entry purchased), the Customer is obliged to pay an additional fee.
payment (in accordance with the current SaunaPark Platinium price list for the day) for every 15 minutes started, following
after the expiry of the Time Entry in question (the time is counted until the Wristband is returned). A Time Entry does not
includes the services listed in the SaunaPark Platinium price list.
6 OPEN input - an entitlement to use the Saunarium services (to the extent of the purchased service) once on the day of purchase of this
OPEN entrances (if purchased in the Saunaarium) or on the day selected when purchasing via the Customer Portal
(occurring within 30 days of purchase, including the day of purchase) during the opening hours of the Saunarium in the
on the day in question (subject to § 4.7), but once you have left the Saunaarium, re-entry is not possible on the basis of the same
OPEN Entrances. The Customer may only use the purchased OPEN Entrance once. OPEN Entrance does not include services
specified in the SaunaPark Platinium price list.
7. Package of 10 OPEN entrances - a service entitling the Customer to use 10 (in words: ten) OPEN Entrances, but no later than in
within a period of 93 days from the date of purchase, including the day of purchase. After the expiry of the period referred to in the previous sentence,
unused entrances are forfeited. The 10-entry OPEN package is personal (the customer's first and last name is a condition of purchase).
A customer other than the customer whose details are indicated on the 10-Packet OPEN Entry may use the OPEN Entry within this Package.
only in the event that the Customer whose details are indicated on the 10-Packet OPEN Entry uses one of the OPEN Entries within the framework of the
of this package at the same time as this Customer (in the event that there is only 10 OPEN Entries left in the 10-Packet
one OPEN ENTRY, then only the Customer whose details are shown on the 10 OPEN ENTRY packet may use this ENTRY
OPEN). The 10-entry OPEN package does not include the services listed in the SaunaPark Platinium price list. The purchase of the 10 OPEN package is
only possible in the Saunarium
8 Owner - Smart Platinium Sp. z o.o. with registered office in Wrocław, ul. Jana Długosza 74, 51-162 Wrocław, entered in the register
Entrepreneurs of the National Court Register in the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division
National Court Register under KRS number: 0000848119, NIP: 6772454342, share capital: PLN 11,658,750.00.
9 Saunarium staff - manager/manager, reception staff, lifeguards, saunamasters.
10th Sessions - sauna ceremonies/rituals conducted by the sauna master(s) in groups limited as to the number of participants (the order of arrival of participants is decisive), conducted in accordance with a pre-arranged schedule;
11. Website - the website at: www.saunaparkplatinium.co.uk
12 Customer Portal - A service enabling the purchase of Time Entry, OPEN Entry or other services as well as the creation of a Customer Account. Access
The Customer Portal can be accessed by using hardware such as a computer, tablet or telephone via the Website.
13. Customer Account - the set of resources and rights assigned to a specific Customer on the Customer Portal, accessible after logging in.
14. billing device - a data communication device with the software used, enabling the goods to be accounted for
or services purchased after entering the Sanctuary area through the entrance gate, for the exceeded time of use of the services (amounts
resulting from the purchases made by the customer and from the exceeded time of use are assigned to the Wristband) and
other fees resulting from the Contract concluded by the Customer. Payment in cash is only possible at the reception of the Saunarium.
15. identity document -a valid document from which the identity and age of the customer can be ascertained, including the first and last name
and a photograph, issued by a public authority (in particular an identity card, passport). Identity documents do not include
business identifiers. ID cards are also understood to include the display of a screen on the customer's mobile device containing
personal data of that customer displayed via the mCitizen application.
16 Textile-free zone - each of the areas where the customer is allowed to stay without any clothes, swimsuit or other
coverings than a towel, pareo or dressing gown (only towels, pareos and dressing gowns are acceptable).
17 Regulations for electronic services and online sales - Terms and conditions for the provision of electronic services and sales
online via SaunaPark Platinium.
§ 2 Scope of services
1.Saunarium provides services of access to saunas, swimming pool, jacuzzi, catering area (prices of food and drinks are indicated in the pricelist
located in the catering area), the opportunity to use the Séances, and may also provide additional services. Information on
The current range of services, including additional services, can be found in the offer presented on the Website.
2. the SaunaPark Platinium offer is also available in the Saunarium and is presented orally at the request of the customer by staff
Saunarium.
(3) The Customer shall be entitled to use the services of the Saunarium on the basis of the concluded Agreement to the extent resulting from the purchased service(s),
including Time Entry, OPEN Entry, 10 OPEN Entry package, other services available in the offer of SaunaPark Platinium or on the basis of a partner programme accepted by the Owner (to the extent resulting from the agreement between the Saunaarium Owner and the owner of the partner programme). The customer has the right to use the Saunarium services also on the basis of a voucher held or on the basis of promotional actions organised by the Owner.
The Saunarium may conduct promotional activities, including those directed to a specific group, e.g. clients of the Owner or clients of the Owner's affiliated entities, the terms and conditions of which are each time determined by announcements placed in the Saunarium or on the Website.
5. in the Saunarium there are certain areas designated by the Owner which are an integral part of the Saunarium, use of the
which is only possible under certain conditions and for the purpose for which it was created. Entry to individual zones may
take place under different conditions from the entrance to the Saunarium (or to most other areas). The owner of the Saunarium reserves
reserves the right to designate an area accessible only to customers who have made a purchase as specified in the SaunaPark Platinium price list
additional service.
6. the proprietor reserves the right to organise events to which admission will only be possible upon purchase of the price specified in the price list.
SaunaPark Platinium additional service (in groups limited as to the number of participants - order of purchase decides). For the duration of
of such events, the part of the Saunarium in which the event takes place will be available exclusively to customers who have purchased the
an appropriate additional service. The proprietor shall post information about the event in question (indicating its date) in advance on the
Website and at the Saunarium reception.
7. the Saunarium may provide additional services and, in such a case, the rules for the provision of these services, if required, will be determined by the
separate regulations.
8. the owner, due to the quality of the services provided, reserves the right to impose a limit on the services sold, to conduct
the sale or online sale of certain services only during certain hours (of which it will post information on the
Website or in the Saunarium) and to block further sales or online sales, as well as the total or partial
restrict the use of the Saunarium where this is necessary for reasons of safety, order or
to comply with applicable laws, decisions or directives of administrative authorities.
(9) The saunarium is closed on public holidays, although the Proprietor may decide to
opening of the Saunarium on some of these days. The Saunarium may be closed on other holidays which are not public holidays
of which the Proprietor will announce on the Website or on the official SaunaPark Platinium profile on Facebook. Period
The validity of the Package of 10 OPEN Entrances shall not be extended by days on which the Saunarium was closed in accordance with this provision.
10. the saunarium may be closed for the time necessary to carry out necessary repairs or sanitary treatments, to remove
failures, as well as on the basis of decisions by the relevant authorities, for reasons of force majeure and in other justified cases.
11. in the event that the Saunarium is scheduled to be closed, customers will be informed of this fact by posting a suitable
information in the Saunarium in a place accessible to the public and on the Website. In the event of unscheduled closure
Saunarium resulting from an emergency situation, customers will be informed immediately in the manner indicated in the sentence.
previous. In the event that the customer has purchased a service for a given date (on which the Saunaarium will be closed) via the
Customer Panel, then information about the closing of the sauna room will be sent to the e-mail address specified by the Customer. In the event of
referred to in the previous sentence, the Proprietor shall immediately arrange for a refund of the payment made by the Customer.
§ 3 Customers
(1) The services of the Saunarium may only be used by a person of full legal capacity who does not have
contraindications to the use of sauna services.
2 Entry to the Saunarium (including the area in front of the entrance gate) by persons under the age of 18 is prohibited. Staff
The Saunarium may ask a person under the age of 18 to leave the Saunarium immediately, and may take measures
provided by law to ensure that the minor is properly cared for.
3. the Saunaarium staff has the right to verify the data and age of the customer on the basis of the presentation of a document with a photograph confirming the
identity. If you do not have a proof of identity or if you refuse to show it, the sauna staff shall have
the right to refuse access to the Saunarium area or to order you to leave it.
4. The Saunarium will only accept partner cards or programmes if the Saunarium cooperates with the following providers
these partner cards/programmes and only under the terms of these agreements. Holders of the aforementioned
cards/using the aforementioned affiliate programmes are obliged to comply with these Terms and Conditions.
5 The owner informs that there are the following contraindications to the use of the Saunarium:
5.1. unstable coronary artery disease, circulatory insufficiency, atherosclerosis, diseases of the venous system such as varicose veins, thrombosis, embolism, phlebitis;
5.2. cerebral circulation disorders
5.3. unstable coronary artery disease;
5.4. cerebral circulation disorders;
5.5. coagulation disorders;
5.6 infectious and communicable diseases;
5.7. febrile conditions;
5.8. HIV infection;
5.9. hyperthyroidism, myxedema, adrenal insufficiency;
5.10. unstabilised diabetes;
5.11. glaucoma;
5.12. certain mental illnesses (e.g. schizophrenia);
5.13. cancer up to 5 years after cure;
5.14. certain diseases of the nervous system (e.g. epilepsy);
5.15. skin diseases and eczema;
5.16. infarct/post-infarct conditions;
5.17. post-stroke condition (up to 3 months after stroke);
5.18. period of pregnancy or menstruation;
5.19. use of patch medicines;
5.20. fresh wounds, burns;
5.21. active gastric and duodenal ulcer disease;
5.22. kidney disease;
5.23. lung diseases;
5.24. exacerbation of joint inflammation;
5.25. intoxicated state;
5.26. Alcoholism and alcohol abuse;
5.27. severe anaemia.
6. Customers who may have other contraindications to the use of the saunarium or individual zones or saunas should consult the
consult a doctor before using the saunarium services and use the saunarium with particular care, following the recommendations of the
doctor and current state of health.
7. the sauna should not be used immediately after a workout, in particular not after so-called cardio. If the client has implants or surgical implants, such as endoprostheses, metal plates, etc., the sauna should not be used immediately after a workout. The customer should consult a doctor before using the sauna.
8 Furthermore, the Proprietor informs that in the event of any doubts regarding the possibility of using the Saunarium in connection with the
with an illness or physiological condition other than those indicated above, the customer should consult a doctor before using the sauna.
9. prior to using the services of the Saunarium, each customer is obliged to read the information on contraindications to the
use of the Saunarium services.
§ 4 Terms and conditions of using the saunarium services
(1) The services of the Saunarium shall be used in accordance with the rules set out in these Regulations, within the scope of the Agreement, on the basis of the
an affiliate programme accepted by the Owner (to the extent provided for in the agreement between the Sauna Owner and the
the owner of the affiliate programme) as well as on the basis of and within the scope of the terms and conditions of promotional or competition actions
organised by the Owner.
2. Entry to the Saunarium is only possible after successful verification by Saunarium staff.
the Customer's identity and age with his/her ID card and after receiving a Wristband from the receptionist allowing entry. W
If the service is purchased via the Customer Portal, the Customer is obliged to present the following to the receptionist beforehand
barcode or QR code indicated on the Ticket within the meaning of the Regulations for the provision of electronic services and online sales,
entitling you to use the services of the Saunarium, within the scope of the concluded Agreement. In the event of an intention to enter
based on a previously purchased 10-entry OPEN package, the client is obliged to present the ticket received at the
day of purchase (containing a barcode or QR code) with the name of that customer indicated.
3. in the event that the customer purchases the 10-entry OPEN package, the customer will receive a paper ticket (containing a barcode or code
QR). From the moment the ticket is collected by the Customer, the Customer is solely responsible for the consequences of its loss, destruction or damage, including
for the effect of revealing his/her personal data on the ticket. The purchase of a 10-entry OPEN package is conditional on
giving your name.
4. Entrance to the Saunarium takes place by passing through a gate after putting the Wristband to the reader.
(5) Before leaving the Saunarium, the customer is obliged to pay a fee for the exceeded time of use (resulting from the
purchased by him/her) in accordance with the price list of SaunaPark Platinium, payment of the bill for purchases made in the Saunarium, other
charges under his/her Contract and the return of the hired towel. In the event that the wristband is returned after
closing time of the Saunaarium, the customer shall furthermore be obliged to pay a fee for this (i.e. for the return after closing time
SaunaPark Platinium) in the amount specified in the price list of SaunaPark Platinium (irrespective of a possible fee for exceeding the time of use
of services). Exit from the Saunarium is made by passing through the gate after placing the Wristband in the Wristband Return Device (after
prior settlement by the Customer using the Settlement Device or in the case of cash payment at the reception). Device
for the return of the Wristbands will not accept the Wristbands if the Customer has not paid the price for the exceeded time of use (i.e. exceeded time
resulting from the service he or she purchased), failed to pay the bill for purchases made in the Saunarium or other charges resulting from the
concluded by him or failed to return a towel he had borrowed.
6 If you leave the Saunarium, re-entry to the Saunarium is not possible with the same Time Entry,
OPEN Entrance or an additional service. In the case of a Package of 10 OPEN Entrances, re-entry to the sauna area shall result in the use of
the next input available as part of the package.
7 The opening hours of the Saunarium are stated on the Website and are available in the Saunarium. Customers are required to leave the area
pools and saunas at least 15 (fifteen) minutes before the closing time of the sauna.
8. the individual saunas, rooms, areas and infrastructure of the saunarium should be used by the customer in accordance with their intended use, with
taking into account the rules set out in these Rules as well as those deriving from the relevant instructions and regulations
additional information or information that can be found in the Saunaarium or given verbally by Sauna staff.
9 The customer is obliged to use the services of the Saunarium only with regard to his/her capacity and state of health.
10. Any faults and damage should be reported immediately to the Saunarium Staff. It is prohibited to use the sauna or any other
equipment/facility that has malfunctioned or been damaged.
11. In the event of a deterioration of well-being or an injury during the use of the sauna services, the customer is obliged to immediately report to the
this fact to the Saunarium Staff.
12. Customers may use the services of the Saunarium upon payment in advance of the fee for a Time Entry, OPEN Entry, 10 OPEN Entry Package or other
service from the current Saunarium offer. Customers are required to carry a photo ID with them each time they
together when entering the Saunaarium. If they refuse to show the document to the Saunaarium staff for any reason, the Staff shall
The Saunarium may order the Customer concerned to leave the Saunarium immediately.
13 The Senas schedule is made available on an ongoing basis on the Website or is available at the Saunarium reception.
14. The Saunarium reserves the right to cancel a particular Séance in the event of technical/maintenance work or due to
due to other important reasons. The Saunarium reserves the right to change the schedule of Seances and other events.
15. the Seance can be used by each customer, subject to a limited number of seats, depending on the area of the sauna (decisive
is the order of entry to the sauna in which the Séance takes place). For some events, admission may only be possible after
the purchase of an additional service specified in the SaunaPark Platinium price list. In the case referred to in the previous sentence, the decisive
is the order of purchase.
16 Clients are required to have a towel. The customer may rent a towel at the reception of the Saunaarium upon payment of the towel rental price according to the current SaunaPark Platinium price list. In the event of loss or destruction of the towel, the customer shall
is required to pay a fee in accordance with the current SaunaPark Platinium price list.
17. Smoking or e-cigarettes, possession or use of drugs is strictly forbidden in the sauna rooms.
doping substances, narcotics, drugs or similar substances, coming in under the influence of alcohol, in a state of intoxication
or under the influence of drugs, bringing dangerous tools or objects, and consuming or bringing your own
food or alcoholic beverages.
18 It is strictly forbidden for Customers to record images or sound in the Sauna area. In the event of violation by the Customer
of this provision, the Proprietor shall be entitled to impose a penalty on the Customer in the amount specified in the SaunaPark price list
Platinium.
19 It is forbidden to bring pets into the sauna area.
20. The production and use of advertising material and photographs of the facility by third parties is prohibited. Without permission
The owner of the Saunarium may not carry out any marketing and advertising activities in the Saunarium.
21. It is forbidden to bring mobile phones, cameras into the Saunarium area (excluding the reception and changing rooms),
cameras, other video recording devices and other electrical equipment, and the use of such equipment on the premises
Saunarium. Only when moving directly between the entrance door/reception and the cloakroom may the customer carry a
themselves the aforementioned equipment.
Bringing your own food and alcoholic beverages into the sauna area is prohibited.
23. the sharing of the Wristband with third parties and the exchange of Wristbands by customers is prohibited.
24. in the Saunarium, no activities or behaviour of a sexual nature or contrary to the rules of the
social interaction.
25. Customers are obliged to maintain peace and order in the Saunarium area and to allow other customers to freely
use of the Saunarium services.
26. out of concern for the safety of all persons in the sauna area, violators of the rules of order or the
the provisions of these regulations or the rules of the relevant area, including persons who are in the Saunarium area wearing clothing or footwear
inappropriate, persons under the influence of alcohol, intoxication or drugs, persons behaving aggressively,
engaging in sexually explicit or abusive behaviour, persons having or
using dangerous tools or bringing in bulky items or vehicles (in particular
bicycles, scooters) will be asked to leave the Saunarium.
§ 5 Rules for the use of specific zones
1 The saunarium offers steam saunas as well as dry saunas.
(2) In the dry saunas, the customer is obliged to sit/lie on a towel so that no part of his/her body touches the sauna boards.
3. The steam saunas must be used without a towel.
4 Sex-free areas are those marked with the appropriate pictograms.
5. Rinse your body in the shower before entering the sauna, pool or jacuzzi.
Eating and carrying food and drinks (including those purchased in the catering area) in the saunas, swimming pools is prohibited.
and jaccuzi, with the proviso that water consumption is permitted in the salt cave.
7. it is forbidden to adjust the temperature by oneself or in any other way to interfere with the settings of electrical appliances, heating devices
or installations/systems located within the Saunarium.
8. outside of the non-textile areas, customers should wear appropriate clothing (e.g. bathing suit, towel, dressing gown or
pareo).
9. it is forbidden for customers to pour stones and heating elements in the saunas, to place objects on them and to
bringing ice into the saunas. It is forbidden to use oils, incense or other means in the sauna area.
fragrances/flammable substances. If any of the following are placed on stones or heating elements in saunas
object, ice or pouring on them, the Proprietor shall be entitled to impose a penalty on the Customer in the amount specified in the SaunaPark price list
Platinium.
10. No personal items may be brought into the saunas. Before entering the saunas, you must remove your jewellery and any other
metal objects.
The use of cosmetics, e.g. body scrubs, facial masks, etc., in the saunas, swimming pools and jacuzzi, other than the following is prohibited
cosmetics issued Saunarium staff.
12. The saunas should be used without glasses and without lenses. The use of swimming goggles is prohibited in the sauna area.
13. There are emergency buttons in the sauna cabins. In the event of an accident or fainting, the button must be used. Unjustified use
button may result in a penalty being imposed on the customer, in the amount specified in the SaunaPark Platinium price list.
14. there is a VIP area in the Saunarium which is only accessible on the basis of an appropriate Agreement, which includes access to
VIP areas. Club staff have the right to refuse to sell a service which includes access to the VIP area if, inter alia, in the area
Saunarium is already occupied by a customer who is entitled to use the VIP area or when the VIP area is on a given date
booked.
§ 6 Rules for the use of changing rooms
1. the customer is obliged to leave his/her belongings in the designated room of the cloakroom in a locker locked by the
with the aid of a wristband. Entry to the Saunarium area (outside the changing room) with rucksacks, bags, handbags, bagpacks or other luggage
even a carry-on is prohibited.
2. it is not permitted to keep valuables, securities, documents, valuable items or
objects of scientific or artistic value. The owner shall not accept for safekeeping the items referred to in the sentence
previous.
3 The cloakroom is equipped with lockers that are locked with a Band-Aid. The customer is obliged, after finishing the use of the sauna services in the
on a given day to empty their locker of their belongings.
(4) The customer shall exercise due care in closing the locker after placing their belongings there. Customer
should close the locker in accordance with the instructions (which are posted in a publicly accessible area in the Saunarium). In the event of
If a locker malfunctions, the customer is obliged to inform the Saunaarium staff immediately, otherwise
The Saunarium will not be responsible for items left in the locker.
5 The Saunarium is not responsible for items left by the Client outside the locker in the changing room or in the other Saunarium areas.
(6) After using the sauna services on a given day, the customer is obliged to empty his/her locker of all his/her belongings,
Otherwise the Saunarium is not responsible for any items left in the locker.
§ 7 Price list and method of payment
The price list for the services provided in the Saunarium (SaunaPark Platinium price list) is available at the Saunarium reception desk and on the Website.
(2) The customer is obliged to pay for the purchased service in advance. The customer is obliged to pay before leaving the saunaarium
the bill for purchases made after entering the Sanctuary through the entrance gate, for exceeded time of use of services
Saunarium, as well as charges for the loss or destruction of the Wristband (by means of the Billing Device or in the case of payment in cash - the
at the Saunarium reception).
(3) The fees set out in the Regulations shall be paid in the designated forms of payment accepted by the Owner.
4 The purchase of services offered by the Saunarium shall be made at the Saunarium reception or via the Customer Portal, subject to,
that certain services may only be available at the Saunarium reception or only via the Customer Portal.
5. the owner reserves the right to refuse to conclude a contract if he has a reasonable belief that the possibility of
a threat to the safety of the Clients or the order in the Saunarium or the possibility of damaging the Owner's interest.
(6) The fact that the Wristband has been lost, destroyed or damaged shall be reported immediately to the Saunarium Staff. Loss, destruction or
If the armband is damaged, a non-refundable fee will be charged in accordance with the current SaunaPark price list.
Platinium. The amount of the fee referred to in the preceding sentence may be subject to the Customer proving the amount of the
assigned to the wristband (e.g. for purchases made in the Saunaarium and not paid for, as well as exceeded time of use)
or proved that no amounts have been charged.
7. each Wristband is assigned a monetary limit (in the amount as indicated on the Website and in the
Saunarium). When a towel is hired, the amount specified in the
SaunaPark Platinium price list (affecting the limit referred to in this paragraph). Once the limit has been exceeded, in order to make
subsequent purchases, it is necessary to pay the bill in advance at the Billing Machine or, in the case of cash payment at the
Saunarium reception. After paying the bill, the same monetary limit applies as immediately after collecting the wristband (purchase amounts
are counted anew). Overage charges are billed and allocated to the Wristband regardless of the limit (not
reduce or increase the available limit referred to in this paragraph).
8. the act of losing, damaging or destroying a borrowed towel shall be reported immediately to the Saunarium Staff. Loss,
Destruction or damage to the towel will incur a non-refundable fee in accordance with the current
SaunaPark Platinium price list.
§ 8 Liability for damage
1. The Saunarium shall be liable to customers for personal injury and damage to property resulting from the improper performance or non-performance of the Agreement by the Saunarium and for damage resulting from culpable unlawful acts or omissions of the Saunarium.
Saunarium under the terms of the Civil Code.
(2) Claims for damages may be submitted by the customer using the contact form available on the Site.
the Saunarium website, by e-mail to bok@saunaparkplatinium.pl, in writing at the Saunarium or by registered letter to the following address: ul. Jana Długosza 74, 51-162 Wrocław.
(3) The customer is obliged to compensate for damage caused to the property of the Saunarium or the property of another customer and for damage to the person
caused by his/her own culpable act or omission.
§ 9 Amendment of the Rules of Procedure
1 These Regulations may be amended for valid reasons, which include:
(a) the introduction of new or amended legislation affecting
the rules for offering and performing the services to which the provisions of the Terms and Conditions apply;
(b) the issuance of judicial decisions, decisions by administrative authorities, decisions, guidelines, orders, recommendations, interpretations or recommendations
authorised bodies, including the Office of Competition and Consumer Protection, as well as their amendments;
(c) extension of the offer of the Saunarium Owner, introduction of a new type of service, changes in the operation of the Saunarium
or services offered by the Saunarium, including the withdrawal from the offer of services to which the provisions of the Terms and Conditions apply;
(d) changes to the information systems, technical or technological solutions used by the Saunarium, to which
the provisions of the Rules of Procedure shall apply;
(e) changes to the Sauna Owner's details;
(f) changes to existing terms or conditions of service introduced with a view to improving quality or safety
services provided;
(g) amendments of an editorial and organisational nature.
Any changes to these terms and conditions must be communicated to customers by posting information on the Site.
online, as well as in a publicly accessible area in the Saunarium.
(2) The Proprietor shall inform the Customer of amendments to the Regulations by posting appropriate information on the Website and in the
Saunarium, or, in the case of Customer Account holders, electronically via email sent to the Customer's email address indicated in the Account. In the event of changes to the Rules and Regulations, the following shall apply to Contracts entered into before the Rules and Regulations were changed
the provisions of the previous Rules of Procedure.
3 The Saunarium has the right to change at any time: the price list of SaunaPark Platinium, the scope of provided services, the schedule of Sessions,
events, opening hours of the Saunarium, the limit of services available on a given day, sales hours, etc. These changes do not constitute a change
Rules of Procedure
§ 10 Protection of personal data
For details regarding the processing of personal data and the rights of customers in this respect, please refer to the clause
information available at the reception of the Saunarium and on the Website under „Privacy”.
2. to ensure the safety of its occupants, the sauna room shall be monitored by video recording cameras, with
respecting the customers' right to privacy. Surveillance footage may only be used for the purpose of
safety and security of persons and property of the Saunarium based on Article 6(1)(f) of the General Data Protection Regulation. Data
the personal image recorded on the recordings will be retained for a maximum period of one month, unless the recordings
the images constitute evidence in the proceedings or the Administrator becomes aware that they may constitute evidence in the proceedings - -.
in which case the time limit shall be extended until the legal conclusion of the proceedings. Entry to the sauna area is voluntary,
but will result in the processing of personal data in connection with the use of video surveillance.
§ 11 Final provisions
(1) The Rules and Regulations shall constitute a model contract within the meaning of Article 384 of the Civil Code.
The customer can contact the Owner quickly and efficiently by e-mail: bok@saunaparkplatinium.pl, by telephone on + 48 735 253 293 or at the Saunarium reception (ul. Reymonta 22 in Krakow).
(2) The owner shall be liable for non-conformity of performance to the extent and under the terms of the common
applicable laws, in particular the Act of 30 May 2014 on consumer rights (i.e. Dz. U. of 2020, item.
287 as amended).
3. Any comments and complaints about the services provided and other complaints and requests may be submitted by the customers through the
a complaint form available on the Saunarium website or in writing and delivered either by
leaving a letter at the reception desk in the Saunarium, or by post or e-mail to:
bok@saunaparkplatinium.pl (The complaint may contain the wording „Complaint”).
(4) A complaint, grievance or application should include your name, a description of the matter and your correspondence address or e-mail address to
which the Proprietor shall respond, on pain of not being able to respond to the complaint, claim or
conclusion.
(5) Replies to complaints, complaints and applications will be given in writing to the address for correspondence indicated in the complaint, complaint or application or electronically to the e-mail address indicated within 14 days of receipt of the complaint, complaint or application. The Owner will inform the person making the complaint, complaint or application of the refusal of the complaint, complaint or application and the reasons for it by sending a message to the e-mail address indicated in the course of making the complaint, complaint or application or to the address for delivery.
(6) A customer who is a consumer may use the following out-of-court dispute resolution methods:
(1) apply to the provincial inspector of the Trade Inspection for the initiation of proceedings on
out-of-court dispute resolution;
2) refer the case to the permanent court of arbitration at the regional inspector of the Trade Inspection;
3) turn to the municipal or district consumer ombudsman or to a social organisation whose statutory tasks include
is to protect consumers, among others the Consumer Federation.
7. deleted.
The use of available out-of-court complaint and redress procedures shall be possible after the conclusion of the
complaint procedure and is voluntary in nature - both parties must agree to the procedure.
9. details of out-of-court complaint handling and redress procedures, rules of access to these
procedures, as well as a list of institutions for the out-of-court settlement of consumer disputes with information on
The type of cases handled by each entity is available, among others, at: www.uokik.gov.pl.
10. website address of the Voivodship Inspectorate of Trade Inspection in Kraków http://www.krakow.wiih.gov.pl/. List
all provincial inspectorates of the Trade Inspection and permanent arbitration courts, together with their addresses
The websites are available at www.uokik.gov.pl/wazne_adresy.php.
11. The customer, who is a consumer, has the right to withdraw from the contract without stating a reason in the case of a purchase on the
distance - within fourteen days from the date of purchase, subject to paragraph 12 below.
12. the right of withdrawal shall not apply to contracts for the provision of accommodation, other
than for residential purposes, transport of goods, car rental, catering, leisure services, events
entertainment, sports or cultural activities, if the contract stipulates the day or period of service provision - which follows from Article 38(1)(12) of the Consumer Rights Act of 30 May 2014 (i.e. Journal of Laws of 2023, item 2759, as amended).
(13) In order to withdraw from the Contract (insofar as the Customer is entitled to do so), the Customer shall make a declaration to this effect.
The declaration of withdrawal from the Contract may be submitted by the Customer, e.g. in accordance with the specimen on the Website, in writing and delivered by mail or in person to the address: ul. Jana Długosza 74, 51-162 Wrocław or in the form of a photocopy or scan by electronic correspondence to the following address bok@saunaparkplatinium.pl.
14. in the event of a declaration of withdrawal from the Contract, the payment shall be reimbursed by the same method
payment method used by the Customer, unless the Customer expressly agrees to another payment method which does not entail any additional costs for the Customer.
him with any costs. The Proprietor shall, within 14 days of receipt of the declaration of withdrawal from the Contract, return to the Customer
the amount due, whereby, in the event of commencement of use of the purchased services, at the express request of the Customer prior to the expiry of the time limit
to withdraw from the Agreement, the amount due will be calculated in proportion to the services used.
(15) The provisions of this paragraph relating to the customer who is a consumer shall also apply to the person
a natural person who enters into a contract directly related to his/her business activity, where it is clear from the content of that contract that he/she does not have
it is of a professional nature for that person, deriving in particular from the object of his or her activity
business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
16 In order to exercise the rights set out in the Rules, the entitled person may at any time contact the owner of the
Saunarium via:
1) by post to the following address: 74 Jana Długosza St., 51-162 Wrocław;
2) e-mail at: bok@saunaparkplatinium.pl.
17 The Customer can contact the Owner quickly and efficiently by e-mail: bok@saunaparkplatinium.pl, by telephone on + 48 735 253 293 or at the Saunarium reception (ul. Reymonta 22 in Krakow).
Archive:
Terms and conditions for the provision of electronic services and online sales (valid from 11.02.2026 - 20.04.2026). HERE.
Sauna Park Platinium Terms and Conditions (valid from 11.02.2026 - 20.04.2026) to download HERE.
Sauna Park Platinium Terms and Conditions to download HERE.
Regulations Sauna Park Platinium valid until 31.08.2025 to download HERE
Terms and conditions for the provision of electronic services and online sales HERE.